Limited Warranty
Jackery EU warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period
The warranty period for Jackery power products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defects in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Exclusions

Jackery's warranty does not apply to:

·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
·Attempted repair by anyone other than an authorized facility
·Any product purchased through an online auction house.
·Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

How to Receive Service

To obtain warranty service, contact our customer service team at hello.eu@jackery.com.

Order Cancellation

If you have placed an order with Jackery.com but it has not yet been shipped, you can request a full refund by emailing hello.eu@jackery.com.

Please note that if the order has already been shipped and you request a cancellation, you will need to cover the return shipping cost.

If the product is out of stock or if the address provided is incomplete or incorrect, we will contact you via email. If we do not receive a response within 15 days, the order will be automatically canceled and a full refund will be issued.

Please be aware that once an order has been shipped, we are unable to make changes to the delivery address.

Right of Withdrawal

1. The Customer is entitled to withdraw from the contract within 30 days without giving any reason.

2. The withdrawal period is 30 days and starts on either one of the following dates:

a) The date on which the Customer obtains, or a third party other than the carrier and indicated by the Customer obtains, physical possession of the products;

b) In the case of a contract relating to multiple products ordered by the Customer in one uniform order and delivered separately: the date on which the Customer obtains, or a third party other than the carrier and indicated by the Customer, obtains physical possession of the last product;

c) In the case of a contract relating to the delivery of a product consisting of multiple partial shipments or pieces: the date on which the Customer obtains, or a third party other than the carrier and indicated by the Customer obtains, physical possession of the last partial shipment or piece; or,

d) In the case of a contract for regular delivery of products during a defined period of time: the date on which the Customer obtains, or a third party other than the carrier and indicated by the Customer, obtains physical possession of the first product.

To exercise the right of withdrawal, the Customer must inform Jackery by an unequivocal declaration of his/her decision to withdraw from the contract. This can e.g. be done by sending an email to hello.eu@jackery.com.

3. To meet the withdrawal deadline, it is sufficient for the Customer to send his/her communication concerning his/her exercise of the right of withdrawal before the expiry of the withdrawal period.

4. If the Customer withdraws from the contract, Jackery shall reimburse to the Customer all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs resulting from the Customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by Jackery), without undue delay, and in any event not later than 14 days after the day Jackery has been informed about the Customer's decision to withdraw from this contract. Jackery will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction, unless Jackery has expressly agreed otherwise with the Customer; in any event, the Customer will not incur any fees as a result of such reimbursement.

5. Without undue delay and in any event at the latest within 14 days from the day on which the Customer communicates the withdrawal from this contract to Jackery. The deadline is met, if the Customer dispatches the products before the period of 14 days has expired.

6. The Customer shall only be liable for a loss in value of the products, if the loss in value is due to handling of the products that is not necessary for checking the condition, characteristics and functioning of the products.Jackery will e-mail the Customer to confirm that Jackery have received the withdrawal.

The following steps must be taken before obtaining return service:

1) Describe the product defect and recipient information for the return, the Jackery customer service team's will provide you with information and assistance on what is needed.

2) All accessories spare parts and gifts (if any) need to be returned to Jackery.

3) Parts and accessories should be returned securely packaged to ensure they are in good condition and to prevent damage during transportation.

Return Service may not be provided when:

1. Repairs performed by anyone other than an authorized agency.

2. Any product purchased from an unauthorized dealer or other source.

3. Misuse, abuse or improper use, modification, accidental damage or any use other than the normal use, negligence, accident, improper installation, overcharging, physical damage or alteration, inadequate internal or external repair or modification, inadequate ventilation, use in an environment unsuitable for Jackery products.

4. Any defect or damage caused by exposure to excessive heat, liquids, or other external causes.

5. Damage caused by unauthorized service providers.

6. The product is opened, modified, or dismantled without Jackery's prior written consent.

7. Damage caused by force majeure, electrical surge, lightning, flood, fire, vandalism, tampering, or other circumstances beyond our control.

8. Damage caused by failure to install, use, or store the product in accordance with the user manual, product labeling, instructions, etc., or failure to maintain the product on a regular basis as required by Jackery.

9. Failure to provide legitimate proof of purchase, receipts, or invoices, or suspected forgery or tampering.

10. Any marking modification or removal, reverse engineering, or alteration of the original Jackery product or its original identification.

11. The returned product was damaged in transit due to the user's failure to use the appropriate packaging.

12. Normal wear and tear.

13. Damage caused by unauthorized modification of the circuitry and improper use of the battery and charger.

14. Unauthorized use of the battery pack in the product for other third-party purposes, or other violations that result in excessive loss of battery capacity.

15. Damage caused by reliability or compatibility issues when the product is used as an input or load with third-party components not approved by Jackery specifications or certified by Jackery.

16. Damage caused by fire, water, rust, or other corrosion, biological infestation, or any animal, rodent, or insect beyond the intended use.

17. Damage caused by improper installation, storage, operation or maintenance, or failure to operate in accordance with the product documentation or any local laws, regulations, codes, and requirements; third-party equipment, parts, software, or monitoring systems, or damage caused by any of the above.

18. Materials or workmanship not supplied by Jackery or its authorized service providers.

19. Free product.

20. Force Majeure: “Force Majeure” means any unforeseen, unavoidable, or insurmountable event beyond the control of the parties hereto that partially or completely prevents the performance of this Limited Liability.

1) Such events include, but are not limited to, earthquakes, hurricanes, floods, fires, wars, strikes, epidemics, riots, acts of government, changes in laws and regulations or their application, or any other event that cannot be foreseen, avoided or controlled, including events that are generally recognized as force majeure in business practice.

2) In the event of a Force Majeure Event, the obligations of either party affected by the Force Majeure Event under this Limited Warranty are automatically suspended for the duration of the delay caused by the Force Majeure Event, and the period of performance is automatically extended. The extended period shall be the period of suspension and the other party shall not be liable for breach of contract. The party claiming to be affected by force majeure shall promptly notify the other party in writing and provide the other party with sufficient evidence of the occurrence and duration of the force majeure within 15 days of the occurrence of the force majeure.

3) The Party claiming to be affected by the Force Majeure shall also make all reasonable efforts to eliminate the Force Majeure, failing which the other Party shall not be entitled to compensation for increased losses due to the Force Majeure. In the event of a Force Majeure, the Parties shall immediately negotiate a just solution and use all reasonable efforts to minimize the effects of the Force Majeure.

Delayed or missed refunds

If you haven't received your refund, first check your bank account again. If paying by credit card, the amount will be credited to your account once we receive the product. Please wait 7-10 business days for the amount to show up on your credit card statement.

Then contact your credit card company, your refund may take some time to be officially notified. Next, contact your bank, refunds usually take some time to finalize. If you have completed all of these actions and you still have not received your refund, please contact us at hello.eu@jackery.com.

Freight

The rules of bearing the shipping cost for customer returns:

1) The customer shall bear the return shipping cost for the non-reasoned return shipping cost, i.e. if the product is not defective or not covered by warranty.

2) Jackery will bear the return shipping cost for defective products.

Update

This policy was updated on September 6, 2024 and became effective.