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FAQ

• Who is the Advocate, and how to participate?

  The Advocate is the person who shares their unique referral link with friends or family. Anyone can become an Advocate by providing their email and agreeing to subscribe on this page. A unique referral link will be generated, which you can share via social media, email, or simply copy and share with friends, family, or online communities. When users subscribe or place an order through your referral link, you will earn rewards.

• Who is my Referee, and what benefits do they get?

  Any user who has not subscribed to Jackery and has not been referred by any other Advocate is considered an eligible Referee. If they subscribe to Jackery through your unique referral link, they will receive a new customer discount coupon. They will receive the coupon information in their subscription email. If a Referee receives multiple referral links from different Advocates, they can only receive the reward from one link and will be bound to that Advocate. Once they receive a reward, they cannot earn another reward from other referral links.

• As an Advocate, what benefits do I get?

  - Subscription: Each time a Referee subscribes to Jackery through your unique referral link, you will receive a 15€ Stackable Coupon. There is no limit to the number of rewards you can earn.
  
  - Purchase: When a Referee subscribes through your unique referral link and makes their first purchase over €600 within 90 days of subscription, and no refunds are made within 30 days after the order is shipped or the order amount remains over €600 after partial refunds, you will receive €30 Jackery Gift Card 30 days later. There is no limit to the number of rewards you can earn.
  
  You can earn the above two rewards from each Referee’s subscription and purchase. The more you refer, the more you earn.

• How to claim my reward?

  When you are eligible for a reward, you will receive a notification email. Follow the instructions in the email to claim your reward in My Account - My Referral. The reward will only be activated and start its validity period after you claim it. Please claim your reward within 180 days of issuance, or it will expire without compensation.
  
  Here you can also see your unique referral link and track your referral progress.

• What if I forget my unique referral link?

  When you first participate as an Advocate, an email containing your unique referral link will be sent to your email. Additionally, you can re-enter your email on the Referral Program page to retrieve your link, or go to My Account - My Referral to view your link, claimed rewards, and referral progress.

• Do Referees have to subscribe through my unique referral link for me to earn rewards?

  Yes, you can only earn rewards if Referees subscribe through your link. They cannot receive a new customer discount coupon through another referral link.

• Do Referees have to place orders through my unique referral link for me to earn rewards?

  No, as long as the email they use to place the order matches the email they used to subscribe through your link, the system will recognize them as your Referee. However, the Referee must place their first order over €600 within 90 days of subscribing, and the order must remain above €600 after 30 days without refunds or after partial refunds for you to earn the reward.

• Can I earn multiple subscription or purchase rewards from the same Referee?

  No, you can only earn one subscription reward and one purchase reward from the same Referee. However, you can invite more friends to subscribe and make purchases to earn unlimited rewards.

• Will my referral link expire?

  Your referral link will remain valid indefinitely unless the program is terminated.

• Termination and Changes

  1. Jackery reserves the right to suspend or terminate the referral program or user participation at any time for any reason.
  2. If Jackery detects any activity it believes to be abusive, fraudulent, or in violation of the terms of service, the user's account may be suspended, and referral rewards may be revoked.
  3. Jackery will review all referrals and reserves the right to suspend accounts or disqualify referrals it deems to be unfair or inappropriate.