Shipping policy


Shipping Area & Fee

We currently offer delivery of most EU states (except some outlying islands and overseas territories*). Supported countries and shipping fees are as follows:

Free delivery to the following countries: mainland Spain, Austria, France, Germany.

A Delivery Area Surcharge of 20€ per package will be applied to shipments toward these countries: Belgium, Netherlands, Luxembourg.

A Delivery Area Surcharge of 26€ per package will be applied to shipments toward these countries: Denmark, Portugal, Hungary, Slovakia.

A Delivery Area Surcharge of 36€ per package will be applied to shipments toward these countries: Sweden, Bulgaria, Latvia, Slovenia, Estonia, Ireland.

A Delivery Area Surcharge of 100€ per package will be applied to shipments toward these countries: Greece, Serbia.

Note: In most cases, shipping is charged once per order. However, if some items are shipped from different warehouses or require special handling, separate shipping fees may apply. The final shipping cost will be shown at checkout. If you have any questions, please contact our customer support team via email.

*We'll list known undeliverable areas below (including but not limited to remote regions and islands). If your address is not serviceable, our team will contact you for an alternative address or a refund.

The outlying islands and overseas territories that cannot be shipped mentioned above include:

Dänemark (DK): 4592, 5960, 5970, 5985, 6720, 7884, 8305, 8592, 9940, 9950, 9960, Bornholm: 3700, 3720, 3730, 3740,3751, 3760, 3770, 3782, 3790
Griechenland (GR): Saronische Inseln: 180xx, 189xx,
Ionische Inseln: 28xxx–29xxx, 31xxx, 49xxx, Berg Athos: 63086–63087,
Kreta: 70xxx–74xxx
und Inseln der Ägäis: 80xxx–85xxx
Niederlande (NL): 1156AA–1156ZZ, 1791AA–1797ZZ, 8881AA–8884ZZ, 8891AA–8897ZZ, 8899AA–8899ZZ, 9161AA–9164ZZ, 9166AA–9166ZZ
Portugal (PT): Açores,
São Miguel ：9500 - 9599,
Terceira：9700 - 9799,
Ilha do Pico：9900 - 9999,
São Jorge：9800 - 9899,
Graciosa：9880 - 9899,
Flores：9900 - 9999,
Corvo：9999,
Ilha do Faial：9800 - 9899,
Madeira：9000 - 9999,
Porto Santo：9400 - 9499,
Ilhas Desertas：9400 - 9499
Schweden (SE): 10005, 13025, 13033, 13034, 13036, 13038, 13039, 13042, 13043, 13055, 13056, 37022, 43080–43099, 45204–45205, 47112–47115, 47500–47599, 62000–62999, 74296–74297, 76017–76019, 91803
España (ES): Ceuta：51000 -51008,
Melilla：52000-52006,
Canary Islands：35000-38999
France (FR): Guadeloupe：97100 - 97199,
Martinique：97200 - 97299,
Guyane：97300 - 97399,
La Réunion：97400 - 97499,
Mayotte：97600 - 97699
Eesti (EE): Tartu：78101 - 78119, Kuusalu：88002--88005,
Pärnu ：80001 - 80099、80101 - 80199、90001 - 90099、90101 - 90199、90201 - 90299、90301 - 90399,
Saaremaa：93001 - 93099、93101 - 93199、93201 - 93299、93301 - 93399、93401 - 93499、93501 - 93599、93601 - 93699、93701 - 93799,
Hiiumaa ：92001 - 92099、92101 - 92199、92201 - 92299、92301 - 92399、92401 - 92499
Österreich (AT): Grins：6691,
Laterns ：6991,
Röthis：6992,
Hohenems：6993
Deutschland (DE): Hiddensee：18565,
 Nordstrand：25845,
Elisabeth-Sophien-Koog：25845,
Südfall：25845,
Nordfriesische Inseln：25849、25859、25863、25867、25869、25938、25946、25980、25992、25996-25999,
Ostfriesische Inseln：26465、26474、26486、26548、26571、26579、26757,
Helgoland：27498,
Neuwerk：27499,
Chiemsee：83256,


Shipping Time

Orders usually deliver within 3-6 business days after checkout. However, the delivery time may be postponed in the event of boosting orders or harsh weather. If such an event occurs, we shall let you know immediately via email.
Please note that we temporarily do not support specifying the delivery date.

Shipping Carrier

We use GLS-EU as our carrier for order delivery. No signature is required during dispatch. If you can not receive the package or need any other help in terms of delivery, please contact GLS-EU.

Shipping Address

Please make sure you provide the correct detailed address for order delivery. Once your order has been placed, changing your address is no longer possible.

If your order is returned due to a wrong or incomplete address, we'll respond immediately to correct the address and resend it to you.

Please note addresses containing P.O. Box/APO/FPO/DPO are not acceptable for delivery.

Shipping Information

Once the order has been shipped, we'll send you an order confirmation email including order details and the tracking number.

Please note that if your order includes more than one item, it will be shipped out in different packages and may not arrive on the same day. It usually takes 5-7 days for you to receive your order. However, please contact us via email at hello.eu@jackery.com if you have not received it within this timeframe. We'll be happy to help.

Order Cancellation

An order can be cancelled before it's shipped. You'll receive a full refund once your order has been successfully cancelled. However, if the product you ordered has been shipped out, you may not be able to cancel it immediately. Please contact us via email hello.eu@jackery.com for a return and refund once you receive it.

Support

If you have any queries, please contact us via email hello.eu@jackery.com.