Terms of service


Effective: [June 26th], 2023

Date of Last Revision: [June 26th], 2023


This Terms of Service (“Terms”) is a binding legal agreement entered into by and between you (“you”) and Jackery Technology GmbH, a Germany corporation with principle offices located at  Adlerstraße 72, 40211 Düsseldorf, Germany and with VAT number 353017146 (“Jackery” or “we” or “us”or” our”), which governs your use of this website  (“Website”).   

We maintain and publish other policies and terms and conditions that supplement and form a part of this Terms, including our Privacy Policy.  You understand, acknowledge, and agree that these Terms (including those additional terms and conditions and policies referenced herein and/or available by hyperlink) form our entire agreement with you regarding your use of and/or access to this Website.  

PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND JACKERY. By accessing and/or using the Website, you acknowledge that you have read and understood, and you agree to be bound by, these Terms. If you do not agree to these Terms, then you must immediately cease accessing and/or using the Website.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

You can review the most current version of the Terms at any time on this page.

PLEASE NOTE THAT THE TERMS INCLUDE A BINDING LIMITATIONS OF LIABILITY AND EXCLUSION OF DAMAGES.


  1. Eligibility

If you have no complete civil capacity according to applicable laws, you may only use and/or access the Website with the authorization of a parent or legal guardian who agrees to be bound by these Terms.  By using and/or accessing the Website, you represent and warrant that you are a persons with full capacity for civil acts (or that you are a person without full civil capacity and your use of and/or access to the Website has been approved by your parent or legal guardian).  You hereby represent and warrant that you have the full power and authority to enter into and perform under the Terms.  If you are using the Website on behalf of any other individual, you represent and warrant that you are authorized to accept these Terms on such individual’s behalf.


  1. Account Creation

You may use and/or access the Website without creating an account, but in order to fully access and/or use the Website, you will be required to create an account. You are solely responsible for any activity that occurs on your account and for maintaining the confidentiality of your password. You agree that you will provide and maintain accurate registration information and that it is your sole responsibility to do so. If there has been an unauthorized use of your password or account, please notify us immediately. When you register an account with us, you may be required to provide some of your personal information. By registering and providing us with your personal information, you also accept our Privacy Policy, which is incorporated into these Terms.


  1. Use of our Service 

In order to make you easily use our services, we will recommend you to visit the  website suitable for you according to your IP address. All content included in or made available through this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Jackery or its content suppliers and is protected by applicable law, authors' rights and database right laws.

Without Jackery’s or its content supplier’s written consent, you cannot any content, including but not limited to trades, logos, images, graphics.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, without express written permission by us.  


  1. Accuracy, completeness and timelines of information

To the extent permitted by law, we are not responsible if information made available on this Website is not accurate, complete or current.  Except for product descriptions, the material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.  To the extent permitted by law, any reliance on the material on this Website is at your own risk.

This Website may contain certain historical information.  Historical information, necessarily, is not current and is provided for your reference only.  We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website.  You agree that it is your responsibility to monitor changes to our Website.


  1. Additional terms which apply to the purchase of products
         5.1 Modifications to the Service and Prices

Prices for our products are subject to change without notice.  We reserve the right at any time to modify or discontinue the provision of this Website (or any part or content thereof) or the provision of any goods without notice at any time.  This does not impact any order you place before that date.  We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of this Website.

         5.2 Products or Services  

Although the Website is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Website are available to all persons or in all geographic locations, or appropriate or available for use outside Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.  If you need to email a product to other country or regions, you need to use our other provided website or contact us.We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction.  We may exercise this right on a case-by-case basis.   

You, as a consumer, have any rights under applicable law.Further information is set out in our Returns Policy.  

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store.  We cannot guarantee that your computer monitor's display of any colour will be accurate.

 We reserve the right to limit the quantities of any products or services that we offer.  All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.  We reserve the right to discontinue any product at any time.  Any offer for any product or service made on this Website is void where prohibited.

Without limiting or excluding any warranties that cannot be excluded under applicable law, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.

We reserve the right to refuse any order you place with us.  We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.  These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.  In the event that we make a change to or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.  We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

        5.3.Accuracy of billing and account information

You agree to provide current, complete and accurate purchase and account information for all purchases made through our Website.  You agree to promptly update your account and other information, including your email address and (if applicable) payment information, so that we can complete your transactions and contact you as needed.


  1. Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

To the extent permitted by law, you acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.  To the extent permitted to law, we shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources).  Such new features and/or services shall also be subject to these Terms.


  1. Third-Party Services

We may link to or offer services or products provided by third parties (“Third Party Services”) through or in connection with the Website. Your use of Third Party Services is solely a relationship between you and the applicable Third Party Service provider and is subject to the terms and conditions of, or your agreement with, such Third Party Service provider. Jackery does not warrant, endorse, or support Third Party Services and is not responsible or liable for any Third Party Services or any damages, liabilities, losses, issues or other risks that arise or result from your use of such services. You understand, acknowledge, and agree that access and/or use of any Third Party Services may be subject to terms and privacy policies that are different from ours and that we are not responsible for such provisions and expressly disclaim any liability with respect to them.  


  1. User comments, feedback and other submissions

We respect your ideas and suggestions but please do not submit, at our request or without a request from us, any ideas, information, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, “Comments”) that are confidential or that are owned by any third party in any form to Jackery or any of its Representatives.  If you do submit any Comments in any form or format, you understand, acknowledge, and agree that your submission of such Comments is purely voluntary and that the following terms apply: (a) your Comments (including their content) will automatically become the property of Jackery, without any compensation to you; (b) Jackery has no obligation to respond to, review or use your Comments; (c) Jackery may, at any time, without restriction, edit, copy, implement, distribute, translate and otherwise use in any medium any portion of your comments that you submit to us, without any compensation to you; and (d) Jackery has no obligation to keep your Comments confidential.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or that violates any party’s intellectual property rights or these Terms.

You must ensure that your comments do not violate any intellectual property right or proprietary right of any third party.  You further agree that your comments must not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of this Website.  You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.  You are solely responsible for any comments you make and their accuracy.  To the fullest extent permitted by law, we take no responsibility and assume no liability for any comments posted by you or any third party.


  1. Prohibited uses

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Website or its content or any part of a service: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state or territory regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of this  Website, other websites, or the internet.  We reserve the right to terminate your use of this Website or any related website for violating any of the prohibited uses.

 

  1. Modification of Terms

We may modify the Terms at any time. We reserve the right, in our sole discretion, to change, add, or remove any or all portions of the Terms at any time. We will post any such changes, but it is your responsibility to check the Terms periodically for changes. Your continued access to or use of the Website after the posting of changes constitutes your binding acceptance of such changes. Any disputes arising under these Terms will be resolved in accordance with the then current version of the Terms in place at the time the dispute arose.


  1. Term and Termination

The Terms will remain in full force and effect until terminated in accordance with the terms set forth herein.  You may terminate these Terms at any time and for any reason by deleting your account in accordance with clause 12 below and discontinuing any and all use of and/or access to the Website.  All of these Terms that, by their nature or purpose, are intended to survive termination shall survive any such termination.  The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes.

We reserve the right to terminate, modify, discontinue, or suspend the Website in our sole discretion, at any time for any or no reason, including for violation of our Terms.,  We will notify you of termination or suspension via the email address associated with your account.


  1. Account Deletion by You

If you do not agree to our Terms or no longer want to use our Website, you can delete your account at any time by emailing hello.eu@jackery.com. If you choose to delete your account, you will not be able to log in and use your account, or login/use/continue to use the relevant products and services provided by Jackery using this account.

If you delete your account, all content, information, data and records under your account will be deleted or anonymized, and you will not be able to retrieve, access, obtain, continue to use, or recover any of the content or information you have added via your account (even if you choose to register again using the same registration information) unless otherwise stipulated by applicable laws and regulations or required by the competent regulatory authorities. The aforementioned content or information includes, but is not limited to, personal information under the account (e.g. nickname, avatar, mobile phone number and email address linked to the account, and others);  all content published using this account (e.g., audio, pictures, photos, comments, interactions, likes, and others); any other content, information, data, and records.

If you delete your account, you agree to give up the rights and interests that have been generated but not consumed during the use of Jackery’s products and services and expected interests under this account. If you delete your account, all rights and interests under this account will be forfeited, including points, coupons, vouchers and others that you have not used yet; rights and interests to future profits from the content you published on Jackery’s products and/or services; other generated but not consumed rights and interest or expected profits.

If you delete your account, these Terms shall terminate as an agreement between you and Jackery, with the exception of those Terms that, by their nature or purpose are intended to continue beyond termination or cancellation. Each of your and our obligations under those Terms shall survive such termination or cancellation.

To protect your account security and related rights and interests, please ensure that the account you choose to delete satisfies all of the following requirements, including:

  • The account is legally registered and used by you through our official channels;
  • There is no pending orders or services under this account;
  • Relevant rights and interests under the account have been properly resolved, and those that have not been resolved will be deemed as voluntarily waived;
  • There is no disputes relating to this account, including any complaints, arbitrations, litigations, or investigations by regulatory authorities;
  • Other requirements for the purpose of protecting your account security and property rights and interests.
  • In order to protect your account security and property rights and interests, we need to verify your identity for account deletion (for example, verifying the email address or mobile phone number linked to this account) to ensure that the account is registered by you.



  1. Disclaimers

THE WEBSITE IS PROVIDED ON AN “AS IS”, “WHERE IS”, AND “AS AVAILABLE” BASIS. EXCEPT AS SET OUT IN CERTAIN LAW AND TO THE FULLEST EXTENT PERMITTED BY LAW, JACKERY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, AND JACKERY MAKES NO GUARANTEE THAT THE APPLICATION WILL BE UNINTERRUPTED, COMPLETE, TIMELY, SECURE, OR ERROR-FREE. THE FOREGOING DISCLAIMERS OF LIABILITY APPLY TO ALL CLAIMS, INCLUDING THOSE CAUSED BY ANY FAILURE OF PERFORMANCE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, INCLUDING NEGLIGENCE, OR ANY OTHER CAUSE OF ACTION, EXCEPT WHERE THE LIABILITY FOR SUCH CLAIMS CANNOT BE LIMITED BY APPLICABLE LAW.  

WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. THESE DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.


  1. Indemnification

To the maximum extent permitted by applicable law, you hereby agree to release, defend, indemnify, and hold Jackery (including personnel, directors, officers, and employees thereof) harmless from and against any and all claims, actions, causes of action, liabilities, damages, losses, and expenses, including reasonably legal and accounting fees, arising out of or in any way connected with (a) your breach of any of clauses in this Terms, (b) any use by us of personal information which you disclose to us in the circumstance where you did not have a right to disclose that information to us, including any injuries, losses, or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such bodily injury, personal injury, illness, death, or property damage, or (c) breach of any laws, regulations or infringement of third-party rights including intellectual property or privacy rights.  


  1. Limitation of Liability

IN NO EVENT AND UNDER NO THEORY OF LIABILITY, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE, WILL JACKERY OR ANY OF ITS EMPLOYEES, OFFICERS, DIRECTORS, CONTRACTORS, AGENTS OR REPRESENTATIVES (collectively, “Representatives”) BE LIABLE TO YOU OR YOUR HEIRS OR ESTATE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS ARISING FROM OR RELATING TO THESE TERMS OR THIS WEBSITE, AND EVEN IF FORESEEABLE OR EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING. YOUR ACCESS TO AND/OR USE OF THIS WEBSITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES ARISING THEREFROM OR RELATING THERETO, INCLUDING PROPERTY DAMAGE, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COMPUTER OR DEVICE MALFUNCTION. IF, FOR ANY REASON, WE ARE FOUND TO BE LIABLE TO YOU, YOU AGREE THAT OUR TOTAL AGGREGATE LIABILITY WILL BE LIMITED TO ONE HUNDRED EURO (€100). THE LIMITATION OF LIABILITY SET OUT ABOVE DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW (IN SUCH CASES OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW). THIS LIMITATION OF LIABILITY WILL SURVIVE THE EXPIRATION OR TERMINATION OF THE TERMS.


  1. Personal information

Your submission of personal information through the Website is governed by our Privacy Policy.


  1. Governing Law

The Terms shall be governed and construed in accordance with the laws of Germany, without regard to the laws of conflict or choice of laws provisions or rules thereof.  

 You agree that any dispute regarding the interpretation, validity, or breach of, or otherwise arising from or relating to the Terms, shall be subject to the exclusive jurisdiction of the  Chinese European Arbitration Centre (CEAC) in Hamburg (Germany) in accordance with the CEAC Hamburg Arbitration Rules as in force at the moment of the commencement of the arbitration.The language(s) to be used in the arbitral proceedings shall be English. The arbitral award shall be final and binding upon the parties.


  1. Notices

Jackery may give notice by means of a general notice on or through the Website, electronic mail to the email address associated with your account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by first-class mail or pre-paid post to any address connected with your account. You may give notice to Jackery, with such notice deemed given when received by Jackery, at any time by first-class mail or pre-paid post to our registered agent for service of process, [hello.eu@jackery.com].


  1. Miscellaneous

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without our prior written consent (in our sole discretion), but may be freely assigned by us without your consent or any restriction. Any assignment attempted to be made in violation of the Terms shall be null and void.

No waiver by us of any term or condition set out in the Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under the Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of these Terms will continue in full force and effect.


Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


In these Terms, the words "including" and "include" mean "including, but not limited to" and “or” is not exclusive.



  1. Contact information

Please forward any questions or concerns about the Terms directly to hello.eu@jackery.com.