Information on the Right of Withdrawal
of Jackery Technology GmbH

Last updated: 18 June 2026

1. Right of Withdrawal

 

As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall be fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods. To exercise your right of withdrawal, you must inform us:

Jackery Technology GmbH
Telephone: 
English: +44 808 164 2377 Mon.–Fri., 9:00-17:00 (UTC+1)
German: +49 800 028 0208 Mon.–Fri., 9:00-17:00 (UTC+2)
Email: hello.eu@jackery.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

 

2. Effects of Withdrawal

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

End of Withdrawal Policy


 

Model Withdrawal Form

 

(If you wish to withdraw from the contract, please complete and return this form.)

To:

Jackery Technology GmbH, Bahnstraße 9, 40212 Düsseldorf, Germany
Email: hello.eu@jackery.com

— I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

— Ordered on (*)/received on (*):

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

 

(*) Delete as appropriate.