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User Guide

Get detailed operating instructions and product care information for all Jackery products

User Manuals

  • SolarVault 3 Series
  • Portable Power Station
  • Solar Panel
  • Accessories
  • Solar Connection Guide
  • HomePower 2000 Ultra

FAQ - SolarVault 3 Series

Selection and Compatibility
Installation and Setup
Usage and Operation - part 1
Usage and Operation - part 2
Intelligent Control and Expansion
Maintenance and Safety

  • How does the Jackery balcony energy storage system help me save on electricity bills by utilizing solar power?

    The Jackery balcony energy storage system significantly increases your household's self-consumption of solar power by combining solar generation with battery storage, thereby reducing electricity costs.
    During the day, solar power is prioritized for immediate household use, and any surplus is automatically stored in the battery. At night or when sunlight is insufficient, the battery supplies power to your home, replacing more expensive grid electricity. This effectively stores free daytime solar energy for use in the evening.

  • If I do not rely on solar power, can this system still optimize my electricity cost?

    Yes, absolutely. Even without solar panels, the system can help reduce your electricity bill.
    It automatically charges the battery during low-tariff periods (e.g., overnight) and uses the stored energy to power your home during high-tariff periods (e.g., evening peak hours).
    Simply configure the Tariff mode or AI smart mode in the Jackery app. The system will then operate automatically, requiring no manual intervention.

  • I already have a rooftop photovoltaic system. Can I still install the Jackery balcony energy storage system?

    Yes, it is fully compatible as an add-on system.
    The Jackery Balcony Energy Storage System can be seamlessly integrated with your existing rooftop PV system. No modification to your current PV wiring is required. You simply need to install a Jackery Smart Meter, which provides the system with the critical data to monitor the real-time difference between your household consumption and PV generation.
    When a PV generation surplus is detected, the system automatically directs this excess energy to charge the battery via the unit's grid-connection interface.

  • I have a small-scale PV system with microinverters. Can I plug it directly into the AC socket of the Jackery unit? What should I be aware of?

    Yes. This functionality is supported by the built-in bidirectional inverter—you can directly connect your microinverter to the unit's AC socket to charge the battery.
    Important: Ensure the microinverter's output power does not exceed the maximum AC input rating of the Jackery unit. Please refer to the product datasheet for your specific model's specifications.

  • Can I use solar panels from other brands?

    Yes, the system is compatible with solar panels from other brands, provided the electrical parameters match:
    Open-circuit voltage (Voc): 16V - 60V
    Operating current (Isc): ≤ 28A
    Single MPPT channel power: not exceed 1000W.
    Total power across all 4 MPPT channels: not exceed 4000W.
    Note: We do not recommend connecting a single solar panel rated above 400W in a series configuration, as the higher voltage may exceed the device's limits. When connecting two panels in parallel on one channel, you will need to purchase a parallel (Y-branch) cable separately.

  • Can it connect to third-party microinverters?

    Yes, third-party microinverters are supported via the unit's AC socket interface.
    Maximum Supported Input (via AC Socket)-at least one battery pack:
    SolarVault 3 Pro: 2300W (Grid-connected) / 1200W (Off-grid)
    SolarVault 3 Pro Max: 3680W (Grid-connected) / 2500W (Off-grid)
    SolarVault 3 Pro Max AC: 3680W (Grid-connected) / 2500W (Off-grid)
    The system is currently compatible with mainstream microinverter brands, including Enphase, Hoymiles, and APS.

  • Is it compatible with older Jackery devices?

    No, it is not compatible.

    Jackery SolarVault 3 series devices cannot be mixed with hosts or battery packs from the Navi 2000 or HomePower 2000 Ultra series.

    The SolarVault series host only supports capacity expansion with the original Jackery SolarVault 3 series Expansion Batteries, with a maximum of 5 units.
    To ensure system safety and performance, please do not attempt to connect devices from different series.

  • Is installation complex?

    Installation is straightforward and involves two main steps:
    1.Connect to the grid: Use the provided grid-tie cable to connect the unit's "On-Grid" port to a standard household wall socket (Schuko socket, type F).
    2.Connect solar panels: Use the PV connector cable to connect your solar panels to the unit's "PV Input" ports on the side. The system will begin charging automatically once connected.
    After powering on, connect the unit to the Jackery app via Bluetooth or Wi-Fi to complete the initial setup and start monitoring your system.

  • Where can the device be installed?

    We recommend installing the unit in a semi-indoor location with good ventilation, protected from direct sun and rain. Suitable places include balconies, garages, or storage rooms.
    Installation Guidelines:
    1.Environmental Protection: The device has an IP65 rating, making it suitable for semi-outdoor conditions.
    2.Ventilation Clearance: Maintain a minimum gap of 2 cm between the back of the device and the wall.
    3.Stability: Place the unit on a level, stable surface (slope no greater than 5°). A stone slab or stable platform is recommended.
    4.Network Coverage: For best Wi-Fi connectivity, install the device within 15 meters of your router.
    5.Avoid: Do not install in locations with direct sunlight, exposed to rain, or near flammable materials.

  • Where are different types of solar panels best suited for installation?

    1.Rigid Solar Panels: Highly versatile. Can be installed on gardens or roofs using ground-mounted brackets, or on balcony railings using clamp or hook fixtures without drilling.
    2.Lightweight Rigid Solar Panels: Flexible design. Suitable for wall, ground, or small balcony installations with optional mounting brackets. For best compatibility, we recommend Jackery's dedicated mounting brackets for this panel type.
    3.Flexible Solar Panels: Ideal for small or curved balconies. They can be easily secured with straps, requiring no drilling. Allow for material expansion and contraction during temperature changes by not securing them too tightly.

  • What is the best orientation for solar panels in a balcony PV system?

    Panel orientation directly impacts power generation efficiency. The optimal setup depends on the number of panels and your energy goals:
    1 Panel: Orient it due South to capture the strongest sunlight at solar noon.
    2 Panels: Use an East-West combination. The east-facing panel generates power in the morning, and the west-facing panel continues into the evening, extending daily production.
    3+ Panels: A South, East, West combination provides a more balanced and extended power generation profile from morning to evening.
    Note: These are general recommendations for Europe. For precise optimization based on your city, using a professional solar design tool is advised: https://pvgis.com/en

  • What are the key regulatory restrictions for installing balcony PV systems in Germany?

    German regulations for small systems focus on "power limits" to distinguish simplified from formal approval processes.
    Key limits for a "small-scale exempt system":
    1.Total PV module capacity must not exceed 2 kW.
    2.Inverter output power must not exceed 800 W.
    If your system meets both conditions, it qualifies for a fast, simplified installation process and typically does not require a complex grid connection application.

  • What procedures are required if the system exceeds these limits?

    If either limit is exceeded, a formal approval process is mandatory:
    1.Submit a Formal Application: Contact your local grid operator to submit a complete technical grid connection application.
    2.Use a Certified Electrician: Installation and commissioning must be performed by a licensed electrician following German safety standards (e.g., VDE-AR-N 4105).
    3.Provide System Certification: The grid operator may require certified equipment documents and conduct a pre-connection inspection.
    4.Sign a Grid Connection Agreement: Once approved, a formal operation contract must be signed with the grid operator.

  • How does the system work?

    During the day, solar power is used first to power your home. Any surplus automatically charges the battery. At night or on cloudy days, the battery discharges to continue powering your home, reducing grid reliance and electricity costs.
    You can also enable AI smart mode via the app. This mode analyzes electricity tariffs, solar forecasts, and your usage patterns to calculate and execute the optimal operating strategy for maximum savings.

  • What operating modes are available, and how do I select one?

    The system supports four modes:
    Self-consumption mode (Default): Maximizes use of your solar energy. Requires a smart meter.
    Tariff mode: Saves money by leveraging price differences between peak and off-peak periods. No smart meter required.
    Custom mode: Set your own charge/discharge schedules. No smart meter required.
    AI smart mode: System learns and optimizes automatically. Requires a smart meter.

  • What happens to excess solar energy after the battery is fully charged?

    It is used to power home appliances.
    By installing a smart meter or energy monitor, you can enable Zero Feed-in functionality. This maximizes self-consumption by minimizing the amount of electricity sent to the grid.

  • Can it operate normally in low winter temperatures?

    Yes. The device features intelligent temperature control and operates from -20°C to 55°C.
    To ensure stable winter operation, the system will automatically activate battery heating when the temperature drops below 0°C and the unit is connected to the grid.

  • How to achieve “zero feed-in”?

    To achieve near-zero grid feed-in, you need a Jackery Smart Meter (e.g., 3P) or compatible energy monitor. It measures your home's total electricity consumption and grid exchange in real-time.
    1.When solar generation exceeds home consumption, the system automatically charges to absorb the surplus.
    2.When solar generation is less than consumption, the system discharges to cover the gap.
    This precise control aims for near-zero net power exchange with the grid.

  • How does the AI smart mode work?

    The system forecasts your household electricity demand by analyzing the time-of-use tariffs you input and historical data on your solar production and consumption patterns. Using intelligent algorithms, it then automatically calculates and executes the best charge/discharge strategy—including timing, power levels, and grid mode switching. The system learns and continuously optimizes over time, with no manual input needed.

  • Can I use the Jackery SolarVault 3 series during a power outage?

    Yes. The Jackery SolarVault 3 series features fast EPS (Emergency Power Supply) switching. If the grid fails, the system automatically switches from grid-tied to off-grid mode within 20 milliseconds, providing reliable backup power for your essential appliances.

  • Does the SolarVault 3 series support three-phase 380V voltage?

    The device itself is a single-phase 230V system and cannot be connected to or output three-phase 380V power.

  • If the system is connected to one phase of a three-phase supply, can it power the other two phases?

    No, it cannot directly supply the other phases. The balcony system only powers the single-phase circuit it's connected to. However, by installing a three-phase smart meter (or energy monitor configured for aggregated measurement), any surplus energy you generate can be fed back into the grid. This surplus can offset your consumption on the other two phases, reducing your overall electricity bill.

  • Which dynamic electricity tariff operators are supported in each country?

    The list of supported operators is updated periodically. For the most accurate and current information, please check the operator support list within the Jackery app.

  • My dynamic tariff provider isn't on Jackery's list. Can I still use the Tariff mode?

    No. The dynamic power price functionality is only activated when you select a supported operator from the designated list within the app.

  • What is the maximum charging power of a SolarVault 3 battery?

    The maximum charging power for a SolarVault 3 battery is 1800W.

  • Does connecting a battery pack increase the system's maximum charging power?

    Yes. Expansion Battery Packs(BP2500) increase your total charging power:
    SolarVault 3 Pro & Pro Max:
    1 Pack: 3600W
    2+ Packs: 4500W
    SolarVault 3 Pro Max AC:
    1+ Packs: 2500W

  • When the SolarVault 3 device is connected to the home grid, can I run appliances from its AC socket?

    Yes. When the SolarVault 3 unit is grid-connected via a wall socket, you can power household appliances through its own AC socket.
    SolarVault Pro: Supports appliances up to 2300W.
    SolarVault Pro Max / SolarVault AC: Supports appliances up to 3680W.

  • What is the function of a smart meter?

    The smart meter monitors your home's total electricity consumption in real-time and communicates this data to the storage system (up to 50m). Based on this data, the storage system dynamically adjusts its charge and discharge power. The goal is to create a closed-loop, self-consumption system: minimizing both electricity drawn from and fed back to the grid.

  • Can I integrate my existing smart meter or other smart devices with the Jackery system?

    Yes, the Jackery SolarVault 3 system can integrate with many mainstream smart devices to build a home energy management system.
    Smart Meters & Monitors:
    Jackery official: Smart Meter 1P / 3P, TIC/D0/P1 Interface Reader.
    Third-party: Shelly (Pro EM-50, Pro 3EM), Everhome (EcoTracker P1/IR).
    Smart Plugs: Shelly Plus Plug, Shelly Plug S.
    Smart Home Platforms: Home Assistant.

  • Why do my identical solar panels show different power in the app for each port?

    This is normal. The four MPPT (Maximum Power Point Tracking) channels work independently, optimizing the power harvest for each connected solar string individually. Differences in orientation, tilt, or shading will result in different power outputs. This design ensures each string performs at its maximum potential.
    If one channel consistently shows 0W, please check the wiring and for any shading on that specific panel group.

  • My installation spot has poor Wi-Fi. Can I use an Ethernet cable?

    Yes. The unit is equipped with a standard RJ45 Ethernet port, allowing you to connect it directly to your router via a network cable. This is ideal for locations like basements or enclosed balconies where Wi-Fi signals are weak.

  • Can I control the Jackery system using Home Assistant?

    The SolarVault 3 supports integration with the Home Assistant platform. Please complete the necessary configuration in the Jackery App first. Then, navigate to HACS (Home Assistant Community Store) in your Home Assistant interface, search for "Jackery" in the integrations marketplace, and complete the installation.

    If you have any questions regarding the Home Assistant integration, please feel free to contact us: hello.eu@jackery.com

  • How should I store the device if not in use for a long time?

    Store the unit in a dry, clean, and well-ventilated place. Adhere to the following temperature and humidity ranges:
    Up to 1 month: -20°C to 45°C (0–70% RH)
    Up to 3 months: 0°C to 45°C (0–70% RH)
    Up to 12 months: 0°C to 25°C (0–70% RH)
    For storage between 3 to 6 months, perform this maintenance procedure:
    In the Jackery app, activate the custom mode. Set the charging period to fully charge the battery and let it rest for 30 minutes. Set the discharging period, for example, with a discharge power of 800W. Discharge the battery for about 75 minutes until the State of Charge (SOC) reaches approximately 60%.
    Power off the unit, disconnect all cables, and store it in the recommended environment.

  • What are some daily energy-saving tips?

    1.Enable Standby Mode in the app to minimize the unit's own power consumption.
    2.Configure schedules wisely: Discharge during high-price/peak hours and charge during low-price/off-peak hours.
    3.Clean solar panels regularly (at least quarterly) to maintain peak generation efficiency.
    4.Ensure good ventilation around the device; keep vents clear of obstructions.

  • What safety protection measures are there?

    The Jackery SolarVault 3 series is equipped with a triple fire protection system:
    1.Real-Time Temperature Monitoring with automatic alerts.
    2.Automatic Pressure-Relief Valves to vent gases if needed.
    3.Integrated Aerosol Fire Suppression that can activate within one second in case of a severe thermal event, providing comprehensive safety.

  • How to get help if you encounter an issue?

    First, try self-troubleshooting:
    1.Verify all cable connections are secure.
    2.Restart the device (power off, wait 60 seconds, power on).
    3.Ensure your Jackery app is updated to the latest version.
    If the issue persists, please contact our EU support team:
    Email: hello.eu@jackery.com

FAQ - HomePower 2000 Ultra

About HomePower 2000 Ultra
About Solar Panel
About Accessories
About The APP

  • What is the off-grid output power?

    During outages or in need of an extra socket, an appliance can be pluged directly into HP2000 Ultra with up to 1500VA (requires battery SOC ≥5% and normal temperature).

  • How to expand battery capacity?

    Stack up to 3×HomePower Battery 2000 for 8kWh total.

  • How does Self-Consumption mode work?

    Solar powers loads first, excess energy charges the battery or feeds the grid.

  • How to set Time-of-Use (TOU) mode?

    In the app, users can define specific charge and discharge periods where HP2000 Ultra will either charge the battery or power loads accordingly. When neither charging nor discharging is active, PV power generated by the system will be directly fed into the grid while any excess energy beyond grid requirements will automatically be routed to charge the battery.

  • What should we pay attention to when HP2000 Ultra is not in use?

    Charge to 50% SOC, disconnect cables, and store in a dry place (0-25°C).

  • How to achieve zero energy waste?

    Pair with Shelly Pro 3EM to dynamically adjust output.

  • What is the standby power consumption of the HP2000 Ultra?

    The standby power consumption of the HP2000 Ultra is 3W.

  • Can the HomePower 2000 Ultra feed power or can it only power a single load?

    In addition to using the off-grid port to power a single load, HomePower 2000 Ultra can also output power through the grid-connected port to multiple household loads and feed excess power to the grid.

  • What does the AC Couple function mean?

    If the rooftop PV system and inverter are connected, and in full sunlight, the rooftop PV system provides power to the household loads, but there is still excess energy, you need to connect the Shelly smart meter with the HP 2000U. Then enable the AC-Couple function in the app to store the excess energy from the home grid into the HP 2000U.

    With the Shelly smart meter, the HomePower 2000 Ultra can identify surplus energy in the home grid and prioritize it for storage in the HomePower 2000 Ultra. Combined with the device’s self-use function, it can discharge during peak hours, optimizing energy savings.

    This feature is expected to be launched in July, so stay tuned!

  • Will the HomePower 2000 Ultra not work during a power outage?

    When a power outage occurs, HomePower 2000 Ultra will immediately stop using the grid-connected port to feed power to protect the safety of power maintenance workers. However, the photovoltaic input function and off-grid port can also be used normally during a power outage, providing a maximum of 2000W of photovoltaic input and 1500W of AC output to ensure the quality of life of users.

  • Are third-party solar panels supported? What solar panels are compatible with HomePower 2000 Ultra and how do users connect them?

    Yes, third party solar panels ranging from 11V to 60V are supported.


    HomePower 2000 Ultra is equipped with two MPPTs and two pairs of standard PV-MC4 interfaces. The maximum current of each MPPT is 26A and the maximum voltage is 60V.
    Therefore, we recommend that the solar panel connected to each PV interface should comply with the following specifications: the open circuit voltage should be between 17.5V and 60V, and the current should not exceed 26A.
    If the current is low, it is possible to connect multiple solar panels in parallel to one PV interface, but series connection is generally not recommended.
    The following are examples of Jackery's existing solar panel models:
    Jackery SolarSaga Series: These solar panels need to be connected to the HomePower 2000 Ultra via an adapter.
    Jackery 200W Flexible Solar Panel: Series connection is not allowed, each PV interface can connect up to 4 solar panels in parallel, a total of 8. The required Y-adapter is already included in the packaging of the solar panel.
    Third-party solar panels (flexible or rigid) may also be compatible with the HomePower 2000 Ultra, as long as the parameters are met. For more exact determination, please contact support.

  • Can I connect connect third party micro-inverters to the HP2000 Ultra?

    Third party micro-inverters can be connected to the HP2000 Ultra via AC Load port with a max input power of 800W.

  • HomePower 2000 Ultra compatibility with smart energy meter ?

    The HomePower 2000 Ultra is currently compatible with the following Shelly models:

    Shelly Pro EM-50
    Shelly Pro 3EM 120A
    Shelly Plus Plug S
    Shelly Plug S Gen3

    Additionally, Everhome's Ecotracker is expected to be supported in July 2025. Further integration with smart IoT devices is in development.

    (The smart energy meters needs to be purchased separately. Currently, Jackery store sells smart energy meter - Shelly Pro EM-50.)

  • How to use Shelly CT

    There are two ways to establish a connection:

    1. Through the Shelly app: First configure the smart IoT device in the Shelly app, then add a button to connect the HomePower 2000 Ultra through the device interface of the Jackery Home app.

    2. Directly through the Jackery Home app: Alternatively, you can also connect the Shelly device to the HomePower 2000 Ultra directly in the Jackery Home app.

    (The Shelly CT needs to be purchased separately. Currently, Jackery store sells Shelly CT - Shelly Pro EM-50.)

  • How many smart sockets can HomePower 2000 Ultra support?

    HomePower 2000 Ultra currently supports up to 4 smart sockets.

    (The smart sockets needs to be purchased separately. Currently, Jackery store sells smart socket - Smart Plug Pro.)

  • How to configure via the App?

    Use Jackery Home App via Wi-Fi (2.4GHz) to set modes like Self-Consumption, TOU or backup.

  • How should I troubleshoot or resolve this when the APP is showing a ground fault during use ?

    If the app reports a ground error, first try changing the outlet or click the "Update" button to install the latest version of the software. If the ground fault persists, it may be because the device is not properly grounded through the outlet. In this case, please contact customer service and provide the serial number so that they can help you resolve the issue.

FAQ - Portable Power Stations

  • Solar Generator
  • Portable Power Station
  • Solar Panel
  • Accessories

  • In order to prevent the battery from overcharging, our generators are regulated at a certain voltage and current.
    The solar panel can reach up to 18V and the power station can support up to 6.3A.
    Therefore, with 2 solar panels combined, the maximum power input that's expected will be 18V x 6.3A equalling approximately 120W. At the same time, we are working currently on improving the charging process and will upgrade the charging port as soon as possible."

  • Y Cable can only connect 2 solar panels or three solar panels, not only 1 - it is in an open circuit state. It is necessary to confirm that the power of the solar panels at both ends of the Y cable is the same.

  • Yes, of course - Jackery 80W, 100W, and 200W are suitable for any of Jackery's model power stations;
    Please note when using 100W or 200W to charge models below the Jackery E1500, it can be directly inserted and does not need to be used with an 8mm adapter;
    When using 80W, 100W, or 200W to charge Jackery E1500, E2000 Pro, it needs to be used with an 8mm adapter.

  • If the power station meets the following 3 criteria, and then you'll be able to use it properly:
    1. If the third party power station supports solar charging
    2. The output power of the SolarSaga 100W is 18V
    3. If the cable connector size is 8mm

  • Yes, except for the Explorer 160, all other products support pass-through charging.
    However, we do not suggest using it this way very frequently, as it will cause some damage to battery life.

  • 1. We recommend keeping the battery power above 20%, when in use or storing the power station regularly.
    2. A fully charged battery can last for several months. However, please recharge it every 3 months to keep the battery power above 50% when not in use.
    And store in a dry and cool place, the temperature range is between 0°C and 40°C, the humidity range is between 0% and 60%, and avoid contact with corrosive substances, and keep away from fire and heat sources.

  • The Jackery power station can be charged with a third party brand solar panel, it must match the below conditions, for example, charging the Explorer 1000;
    1. The voltage must be between 12-30v
    2. The plug connection size: Outer diameter 7.9mm, inner diameter 5.5mm, inner needle diameter 0.9mm (empty)
    3. However, we do not recommend other brand products to recharge the Jackery power station. For safety, please purchase the Jackery SolarSaga 100W for the Jackery Explorer 1000 - as we can not guarantee quality of other products, whilst providing after-sale services.

  • Both 100W solar panels and power stations are not waterproof. Even with IPX67 waterproof Solar panel 200W, the solar panels are not recommended to use in rain, as water will cause damage to the connection ports.To maximize the lifespan of the unit, please make sure you retrieve the panels when it is raining.

  • 1: Series connection: Solar panels cannot be connected in series to charge the energy storage, the series circuit will lead to current limitation.

    2: Parallel connection: The parallel connection of solar panels of different specifications needs to be divided into 2 different situations, combined with specific models to distinguish:

    A. Parallel connection of solar panels with different specifications has no effect on the charging power.
    -Mainly limited to models with 2 DC charging ports and the charging ports are relatively independent (such as 1000PRO), parallel connection between 80W, 100W, and 200W has no effect on charging power;

    B. Solar panels of different specifications are connected in parallel, and when there is a small deviation in the operating voltage of the parallel circuit, the expected power loss is also small (for example, 2000PRO).
    B1. The charging power of 80W mixed with 100W and 200W in parallel will be 5-7% lower than the theoretical value.
    -80W solar panel and 100W/200W, there is a voltage difference of 3-4V.
    B2. The charging power of 100W and 200W in parallel has no effect.
    -There is no voltage difference between 100W and 200W solar panels, which has no effect on charging power.

  • The 16.4-feet Jackery DC Extension Cable for Solar Panel is available to use. For more details, please refer to the link: https://eu.jackery.com/products/dc-extension-cable-for-solar-panel

  • Please reach out to us via hello.eu@jackery.com or via Amazon, we will be happy to help.

  • The solar charging cable of the Jackery solar panel is 3 meters long.

User Guide Video

  • Solar Generator
  • Portable Power Station
How To Use Jackery Solar Generator 1000 Pro (Explorer 1000 Pro + SolarSaga 80W) VIEW MORE
How To Use Jackery Solar Generator 2000Pro (Explorer 2000 Pro + SolarSaga 80W) VIEW MORE

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  • Solar Panel

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